FAQs

1. What payment methods are accepted? We accept payment by credit card (Visa, Mastercard, American Express), PayPal, bank transfer and sometimes other specific payment methods depending on your region.

2. What are the delivery times and costs? Delivery times vary depending on your location and the product ordered. Generally, standard delivery times are between 3 and 7 business days. Delivery costs are calculated at checkout based on the weight of the package and the destination.

3. Can I return a product if I am not satisfied? Yes, we accept returns within 30 days of receipt of the product, under certain conditions. Please see our returns policy for more details on eligible products and the steps to follow.

4. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number allowing you to track your package online. You can also access your account on our website to view the status of your order.

5. What should I do if an item is defective or damaged upon receipt? If you receive a defective or damaged item, please contact us immediately providing photos of the product. We will be happy to help you and find a solution to replace or refund the item.

6. Do you offer a warranty on your products? Yes, most of our products come with a warranty. Specific warranty details for each product are listed on the corresponding product page.

7. How can I contact you if I have additional questions? You can contact us via our contact form on our website or by email to [email address]. Our customer service team will be happy to answer any questions you may have.

These answers are general examples and may be adjusted based on your online store's specific policies and procedures.